FAQ

1. What types of wooden crafts do you offer?

At Galerie Lopez, we offer a wide variety of handcrafted wooden objects, including carved horses, religious objects, paintings, furniture, and much more. Each piece is entirely handmade, showcasing the beauty and uniqueness of the wood.

2. How to place an order?

To place an order, simply browse our online store, select the products you're interested in, and add them to your cart. Then, proceed to checkout to complete your purchase. You'll receive a confirmation email with your order details.

3. How long does it take to process my order?

Orders are typically processed within 1-3 business days. You will receive a notification when your order has shipped.

4. What are the shipping costs?

Shipping costs vary depending on the destination and package size. Exact shipping costs will be calculated at checkout and displayed before you complete your purchase.

5. Can you ship your products abroad?

Yes, we ship our products internationally. Shipping times and costs vary depending on the destination. We provide a tracking number so you can track the progress of your order.

6. How are your wooden objects made?

Each piece is hand-carved by a skilled artisan in Ecuador. We use high-quality wood and traditional techniques to create unique and detailed pieces. The process can take several weeks, depending on the complexity of the design.

7. Can I personalize an item?

We offer customization options for many of our products. If you would like to customize a product, please contact us at contactgalerielopez@gmail.com with your ideas and specific needs. We only need a few photos to make your vision a reality.

8. What payment methods are accepted?

We accept various payment methods, including credit and debit cards, as well as PayPal. All payments are processed securely to protect your information.

9. Can I return a product?

Yes, we accept returns within 14 days of receipt of the product. The item must be in its original condition and the return shipping costs are the buyer's responsibility. To make a return, please contact us.

10. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damage and your order number. We will resolve the issue by replacing the item or issuing a refund.

11. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.

12. How can I contact customer service?

You can contact us by email at contactgalerielopez@gmail.com. You can also follow us on our social media channels for updates and more information.