FAQ

1. What types of wooden crafts do you offer?

At [Your Business Name], we offer a variety of handcrafted wooden items, including carved horses, religious artifacts, paintings, furniture, and more. Each piece is completely handmade, showcasing the beauty and uniqueness of wood.

2. How do I place an order?

To place an order, simply browse our online store, select the products you’re interested in, and add them to your cart. Then, proceed to checkout to complete your purchase. You’ll receive an email confirmation with the details of your order.

3. How long does it take to process my order?

Orders are typically processed within 1 to 3 business days. You will receive a notification once your order has been shipped.

4. How much does shipping cost?

Shipping costs vary based on destination and package size. The exact shipping cost will be calculated during checkout and displayed before you finalize your purchase.

5. Do you offer international shipping?

Yes, we ship our products internationally. Shipping times and costs vary by destination. We provide a tracking number so you can follow your order's progress.

6. How are your wooden crafts made?

Each piece is hand-carved by a skilled artisan in Ecuador. We use high-quality wood and traditional techniques to create unique, detailed crafts. The process can take several weeks, depending on the complexity of the design.

7. Can I customize a craft?

We offer customization options for many of our crafts. If you’d like to personalize a product, please contact us at contactgalerielopez@gmail.com to discuss your ideas and specific requirements. We just need a few photos to make your vision a reality.

8. What payment methods do you accept?

We accept various payment methods, including credit and debit cards, PayPal. All payments are processed securely to protect your information.

9. Can I return a product?

Yes, we accept returns within 14 days of receiving the product. The item must be in its original condition, and the buyer is responsible for return shipping costs. To initiate a return, please contact us.

10. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damage and your order number. We will resolve the issue by either replacing the item or issuing a refund.

11. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier’s website.

12. How can I contact customer service?

You can reach us via email at contactgalerielopez@gmail.com .You can also follow us on our social media channels for updates and more information.